About the Role
We are looking for enthusiastic and customer-focused Call Center Executives to join our team. This is an excellent opportunity for freshers or beginners looking to gain hands-on experience in telecalling, customer service, and sales support. As a Call Center Executive, you will be responsible for making outbound calls, handling customer queries, providing information, and ensuring excellent customer service. You will be trained through a structured onboarding process, including system training and communication skill development
Key Responsibilities
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Handle outbound telecalling to prospective customers.
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Provide accurate information about products/services.
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Answer customer queries and resolve basic issues promptly.
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Maintain call quality and follow communication scripts when necessary.
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Update call logs and maintain customer information in the system.
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Coordinate with team leads/supervisors for escalated issues.
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Follow company guidelines and achieve assigned performance targets.
Required Skills & Qualifications
- Good verbal communication skills (Hindi/English preferred).
- Basic knowledge of computers and internet usage.
- Active WhatsApp number for communication and login.
- Ability to handle objections and maintain professionalism on calls.
- Self-motivated, disciplined, and willing to learn.
- No prior experience required – training will be provided.
Hardware/Technical Requirements
- Stable internet connection.
- Working smartphone or computer/laptop with calling facility.
- Active WhatsApp account.
Work Schedule & Compensation
- Work Days: Monday to Saturday (Sunday off).
- Salary: ₹2000/month for the first 3 months (training period excluded).
- Shift: Fixed working hours (as per selection during application).
- Increment: Salary will increase after 3 months based on performance.
- Payment Cycle: Salary credited between 1st – 7th of every month directly to the bank account.
Onboarding Process
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1.
Apply for Job: Click on "Apply Job." It will redirect you to the registration page. First, complete the registration process, then select job type, working hours, and salary preference, and apply for the Call Center Executive role.
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2.
Course Videos: Complete all system training and communication skill videos without skipping.
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3.
Probation Period: First 3 days are unpaid probation with training.
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4.
Start Calling: Upon completion of training, you will be officially hired and start live calling.
Rules & Policies for Call Center Executives
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Probation Period: First 3 days are training and probation period, which is unpaid. Attendance during training is mandatory and no leave is allowed during this period.
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Attendance & Punctuality: Work schedule is Monday to Saturday; Sunday is a fixed holiday. Timely login and logout are mandatory as per assigned shift schedule. Late arrival or early departure without permission is not allowed.
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Salary & Payments: Salary will be counted after completing the probation period and shifting to permanent role. Payments are processed between the 1st and 7th of every month directly to your bank account.
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Performance & Increment: Initial salary is ₹2000/month for the first 3 months. After completing 3 months, salary increment will be based on performance review. Performance metrics include call quality, attendance, and customer satisfaction.
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Code of Conduct: Maintaining professionalism on calls is mandatory. Communication scripts and company policies must be strictly followed. Misconduct, abusive language, or confidentiality breach may lead to immediate termination.
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System Requirements: A stable internet connection and a functioning calling device are mandatory. Active WhatsApp number must be maintained throughout employment for login, updates, and communication purposes.
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Training Compliance: All system training videos, communication skills modules, objection handling exercises, and MCQs must be completed without skipping. No training can be skipped and completion certificate is mandatory.
Ready to Join Our Team?
We're excited to hear from you! Click below to submit your application.
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