Call Center Excutive

Join our dynamic team at SwiftDeskas a Telecaller! Are you fluent in Hindi and English? Are you passionate about digital media and looking for a real-world experience? Then this opportunity is perfect for you!

NOTE: This is 3 hour Part time job and we have three slots
10am-1pm
1pm-4pm
4pm-7pm
Day-to-day responsibilities include:

• Need to login daily in SwiftDesk CRM as per your login credentials. Your attendance and work activity is closely getting monitored in the system
• Check for the product assigned to you. Understand the script before calling
• Click on Start Calling to start dialling to users. These are users who have enquired on Facebook ads and wanted to learn about the product
• Follow scripts tailored for each product you are assigned to.
• Validate the identity and other details mentioned in the script of the person you are speaking to during the call.
• Collect and confirm customer details such as city, pincode, age, and income range.
• Assess customer interest in life insurance plans and other products.
• Update lead status based on the outcome of the call
• If Answered to one of the following: "Follow-up," "Interested," "Not Interested," "Not Eligible by Age," or "Not Eligible by Income."
• If not answered to one of the following: "Not answered", "Busy", "Switched Off" etc
• Need to ensure maximum number of dials are achieved on a daily basis and talk to customers politely
• Apply for leave from the system only
• Apply for shift movement if needed from the system only
• If any issue from the CRM. Please raise the ticket in the CRM.

• High school diploma or equivalent
• Excellent communication skills
• Basic computer/mobile proficiency and ability to navigate CRM panels
• Quick learner with the ability to memorize and adapt scripts
• Previous experience in customer service or lead generation is a plus.

• Android Mobile Phone
• Ear Phone

• Published on: 10 Nov, 2025
• Vacancy: 1 Position
• Salary: ₹ 2000
• Location: Work From Home
• Job Nature: Part-Time
• Working Days: Monday - Saturday
• Working Hours: Morning Shift(10:00 AM - 01:00 PM)
  Afternoon Shift(01:00 PM - 04:00 PM)
  Evening Shift(04:00 PM - 07:00 PM)